Terms of service

Terms of Service – Split‑Toe.it

(Valid for EU and Italian consumers – Updated to GDPR & EU Consumer Law)

1. About Us

These Terms of Service (“Terms”) govern the use of the website split-toe.it and the purchase of products offered by:

Split‑Toe di Pietro Maria Sbrugnera P.IVA: IT04587040249 Registered office: Piazzetta delle Poste, 36028 Rossano Veneto (VI), Italy Email: info@split-toe.it

By accessing the website or placing an order, you agree to these Terms.

2. Eligibility

To use this website, you must:

be at least 18 years old
provide accurate and complete information
not use the website for unlawful or fraudulent purposes

3. Products and Availability

We sell footwear, clothing, and accessories. Product descriptions, images, and availability may vary slightly due to:

photographic lighting
supplier variations
stock updates

We reserve the right to modify or discontinue products at any time.

4. Prices and Payments

All prices are shown in EUR (€) and include VAT where applicable.

Accepted payment methods include:

credit/debit cards
PayPal
Shopify Payments
other methods displayed at checkout

Payments are processed securely by third‑party providers. We do not store credit card details.

5. Order Confirmation

An order is considered accepted only when you receive a confirmation email. We may refuse or cancel an order in case of:

stock unavailability
payment issues
suspected fraud
incorrect pricing or product information

6. Shipping

Shipping options, couriers, and delivery times are shown at checkout.

Once the order is shipped, you will receive a tracking link. Delays caused by couriers, customs, or external factors are not our responsibility.

7. Right of Withdrawal (EU Consumers)

EU consumers have the right to withdraw from the purchase within 14 days from delivery, without giving any reason.

To exercise this right, contact us at info@split-toe.it.

Conditions for returns

Returned items must be:

unused
in original condition
with all tags and packaging intact

The customer is responsible for return shipping costs unless the item is defective or incorrect.

Full details are available in our Refund Policy.

8. Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

socks
underwear
items marked as final sale
customized or made‑to‑order items

9. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 48 hours with:

order number
photos of the issue

We will repair, replace, or refund according to EU consumer law.

10. User Accounts

If you create an account, you are responsible for:

keeping your login credentials secure
all activities performed under your account

We may suspend or delete accounts that violate these Terms.

11. Intellectual Property

All content on this website — including images, logos, text, and product designs — is the property of Split‑Toe or its licensors.

You may not copy, reproduce, or distribute any content without written permission.

12. Prohibited Uses

You may not use the website for:

unlawful activities
fraud or phishing
interfering with security features
scraping or automated data extraction
impersonating others

13. Third‑Party Services (Shopify)

Our store is hosted on Shopify Inc., which provides the e‑commerce platform.

Your data may be stored on Shopify’s servers in compliance with GDPR and international transfer safeguards (SCCs).

For more details, see our Privacy Policy.

14. Limitation of Liability

To the maximum extent permitted by Italian law, Split‑Toe is not liable for:

indirect or consequential damages
courier delays
misuse of products
technical issues beyond our control

Nothing in these Terms excludes liability where prohibited by law.

15. Governing Law and Jurisdiction

These Terms are governed by Italian law.

Any dispute will be subject to the exclusive jurisdiction of the Court of Vicenza (Tribunale di Vicenza), unless otherwise required by EU consumer protection rules.